Refund policy

You can return eligible items within 30 days of receiving your order for a full refund of the product value.

To receive a full refund, all of the product must be in its original packaging and original condition. 

Delivery fees are not refundable.

Products marked as Final Sale, are not eligible for return, exchange, refund, or store credit. All Final Sale purchases are considered final and cannot be canceled once an order has been placed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).

Assuming the product(s) is in new condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Please call us at (503) 257-0196 or email us at contact@sumnerstreethardware.com and we will help initiate your return.  

Please note, return shipping costs are the responsibility of the customer and will be deducted from your refund.

Return Shipping Address:
Sumner Street Home Hardware
2230 NW 22nd Place,
Portland, Oregon 97210

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Orders over $100 are subject to a 10% restocking fee. Restocking fee will be deducted from your refund amount.